By accessing and using the OCDAnchor platform, including but not limited to the website (www.ocdanchor.com), mobile applications, and all associated services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this platform. These terms are effective from the date of your first access and shall remain in effect unless terminated by either party.
OCDAnchor is an OCD awareness and peer support platform operating as a Section 8 Company registered in India. The platform provides:
• Educational resources and information about OCD (Obsessive-Compulsive Disorder) and related conditions • Peer support communities and support groups • Access to a directory of qualified mental health professionals • AI-powered journaling and mood tracking tools (for educational and self-reflection purposes only) • Optional paid courses on OCD education and recovery strategies • Community forums for peer discussion (moderated for safety) • Webinars and educational workshops
The platform is designed to support education and community connection, NOT to provide medical diagnosis, treatment, or psychiatric care. All services should be used in conjunction with professional mental health care when needed.
3.1 Eligibility Requirements: • You must be at least 18 years of age to create and maintain an account • Users under 18 must have parental or guardian consent and supervision • You must be a resident of India or have legal access to Indian-based services • You must provide accurate, complete, and current information during registration • You are responsible for maintaining the confidentiality of your login credentials • You agree not to share your account with others or allow others to access your account
3.2 Account Registration: • You agree to provide truthful and accurate personal information • You must not impersonate any person or entity or misrepresent your affiliation • You are responsible for all activities that occur under your account • You must notify us immediately of any unauthorized use of your account • OCDAnchor reserves the right to verify your identity at any time • Accounts created with false or misleading information may be suspended or terminated
3.3 Account Security: • You are solely responsible for maintaining the security of your password • OCDAnchor is not responsible for unauthorized access due to compromised credentials • You agree to notify us immediately of any security breach or suspicious activity • Do not use a password that is easily guessable or shares information with other accounts
4.1 Prohibited Activities: You agree NOT to use the OCDAnchor platform to: • Post, share, or distribute content that is abusive, harassing, defamatory, or discriminatory • Share content that glorifies self-harm, suicide, or violence • Provide medical advice, diagnoses, or psychiatric recommendations (unless you are a licensed professional) • Offer medication advice or dosage recommendations • Engage in reassurance loops that perpetuate OCD cycles • Share explicit sexual content or pornography • Impersonate healthcare professionals without proper credentials • Spam, solicit money, or promote products or services inappropriately • Hack, reverse engineer, or attempt to compromise platform security • Collect personal data from other users without consent • Share others' personal information without consent • Create multiple accounts to circumvent rules or manipulate discussions
4.2 Community Moderation: • OCDAnchor moderators reserve the right to edit, remove, or hide content that violates guidelines • Repeated violations may result in account suspension or permanent termination • Users may be reported to appropriate authorities for illegal activities • OCDAnchor is not responsible for user-generated content, though we moderate to maintain safety • Users agree to cooperate with moderation requests and appeals processes
4.3 Respectful Interaction: • Users commit to treating others with compassion and respect • Diversity of OCD presentations and recovery approaches is encouraged • Cultural and religious sensitivity is expected in all interactions • Constructive criticism is welcome; personal attacks are not
5.1 Therapist Directory: • The OCDAnchor platform facilitates connections between users and qualified mental health professionals • We do NOT employ therapists; professionals on our directory are independent contractors • Users are responsible for verifying therapist credentials, qualifications, and experience • Appointment scheduling with therapists is a direct agreement between user and therapist
5.2 Booking Process: • Users can book appointments through the platform • A booking confirmation will be sent via email • Users should confirm availability with the therapist before final commitment • Payment terms (if applicable) will be clearly displayed before booking
5.3 Cancellation & Rescheduling: • Cancellations must be made at least 24-48 hours before appointment time (as per therapist policy) • Cancellations made less than 24 hours in advance may incur charges • Rescheduling requests should be made through the platform or directly with the therapist • No-shows without prior notice may result in charges or account restrictions • Refunds for cancellations are subject to individual therapist policies
5.4 Appointment Conduct: • Users agree to maintain a professional and respectful demeanor during appointments • Any threatening, abusive, or inappropriate behavior may result in session termination • Therapists retain the right to refuse service to users who behave inappropriately • Recording sessions without explicit therapist consent is prohibited
5.5 Liability Limitations: • OCDAnchor is not responsible for therapist conduct, competence, or the quality of services • Disputes between users and therapists should be resolved directly or through legal channels • Users waive rights to hold OCDAnchor liable for therapist-related issues
6.1 Not a Medical Service: • OCDAnchor is NOT a medical or psychiatric service provider • We do NOT diagnose, treat, prescribe, or provide medical advice • The platform does NOT replace professional mental health evaluation or treatment • Users should consult qualified healthcare providers for diagnosis and treatment
6.2 OCD is a Medical Condition: • OCD is a recognized mental health condition requiring professional diagnosis • Evidence-based treatments include ERP (Exposure and Response Prevention) therapy, CBT, and medications • Professional mental health evaluation is essential and strongly recommended • OCDAnchor content is educational and supportive, not therapeutic
6.3 Journaling & AI Tools: • The AI journaling tool is for self-reflection and mood tracking only • It is NOT a substitute for therapy or psychiatric evaluation • The tool should not be relied upon for diagnoses or treatment recommendations • Users remain responsible for seeking professional mental health care
6.4 Crisis Support: • OCDAnchor is NOT a crisis intervention service • If you or someone you know is in immediate danger, contact emergency services • For mental health crises, contact: - National Suicide Prevention Lifeline (India): 1-800-273-8255 (AASRA) - iCall Suicide Prevention Helpline: 9152987821 - SAMHITA: 010-4141-4141 • OCDAnchor provides crisis resources but does not provide crisis intervention
6.5 Professional Accountability: • Mental health professionals on our directory are responsible for their own credentials • OCDAnchor verifies basic credentials but does not guarantee competence or outcome • Users should verify therapist credentials with relevant professional bodies: - Indian Psychological Association (IPA) - Indian Psychiatric Society (IPS) - Rehabilitation Council of India (RCI)
7.1 Information Purpose: • All educational content is provided for informational purposes only • Content is intended to increase awareness and understanding of OCD • Educational materials are not personalized medical advice • Users should not rely solely on platform information for health decisions
7.2 Evidence-Based Information: • All content is based on current research and evidence-based approaches • Content is reviewed for accuracy but is subject to updates as new research emerges • Content limitations and disclaimers are included where appropriate • References to clinical research and professional guidelines are provided
7.3 Individual Variability: • Every person's experience with OCD is unique • Information that applies to one person may not apply to another • Users should work with healthcare providers to determine applicability to their situation • Results and outcomes vary significantly between individuals
7.4 No Guarantees: • OCDAnchor does not guarantee the accuracy, completeness, or timeliness of information • Information is provided "as is" without warranty of any kind • Users are responsible for independently verifying important health information • Professional medical advice should always supersede platform information
8.1 Forum Moderation: • Peer support communities are moderated to maintain safety and respectful discussion • OCDAnchor moderators will remove content that violates community guidelines • Moderation decisions are made in good faith to maintain community integrity
8.2 Peer Support Boundaries: • Peer support is NOT a replacement for professional therapy or treatment • Peers are not mental health professionals and should not provide clinical advice • Users should not rely on peer advice for medical or psychiatric decisions • Professional guidance is always necessary for diagnosis and treatment
8.3 Reassurance Loops: • Reassurance-seeking behavior perpetuates OCD cycles • Community members should avoid excessive reassurance-seeking or providing • The community supports progress toward acceptance, not pursuit of certainty • Users agree to respect these boundaries
8.4 Confidentiality in Communities: • Usernames and content in communities are visible to other members • Users should not share identifying information or sensitive personal details • OCDAnchor is not responsible for breaches of privacy by other community members • Users are responsible for maintaining their own privacy and confidentiality
8.5 Content Removal: • OCDAnchor reserves the right to remove content that: - Violates community guidelines - Promotes harm or dangerous behavior - Provides inappropriate medical or psychiatric advice - Harasses or threatens other members • Users may appeal content removal decisions through support channels
9.1 Pricing & Billing: • All pricing is displayed in Indian Rupees (INR) unless otherwise stated • OCDAnchor may offer both free and paid services • Paid subscriptions may include: - Premium community access - Advanced journaling tools - Exclusive educational courses - Priority therapist booking • Prices are subject to change with 30 days' notice • Taxes and applicable fees will be added to your total
9.2 Payment Processing: • Payments are processed through secure third-party payment processors • Credit/debit card, UPI, and other payment methods may be available • Payment information is encrypted and processed securely • OCDAnchor does not store complete payment card information • You agree to provide accurate and current payment information
9.3 Subscription Commencement: • Subscriptions activate immediately upon successful payment • You will receive a confirmation email with subscription details • Access to premium features begins upon payment confirmation • Subscription terms are specified at the time of purchase
9.4 Auto-Renewal: • Subscriptions may automatically renew unless cancelled • You will be notified before renewal with billing details • You can cancel auto-renewal at any time through account settings • Cancellation must be made before the renewal date to avoid charges
9.5 Refunds: • Refund eligibility is determined on a case-by-case basis • Refund requests must be submitted within 7 days of purchase • Valid reasons for refunds include: - Technical issues preventing service access - Duplicate charges due to platform error - Non-delivery of services due to OCDAnchor fault • Refunds for change of mind or accidental purchase are not guaranteed • Refunds will be processed within 5-7 business days to original payment method
9.6 Refund Limitations: • Partially used subscriptions may not be refundable • Courses or educational content purchases are generally non-refundable once accessed • Third-party payment processor policies may apply • OCDAnchor reserves the right to deny refunds for violation of terms
9.7 Accounts in Arrears: • If payment fails, your subscription may be suspended • Multiple failed payments may result in account suspension • Suspended accounts may be reactivated upon successful payment • OCDAnchor is not responsible for lost data from suspended accounts
10.1 OCDAnchor Content: • All content, materials, code, designs, and software on OCDAnchor are owned by or licensed to OCDAnchor • This includes but is not limited to: - Educational materials and articles - Course content and videos - Software and applications - Logos, trademarks, and branding - Copyrighted materials
10.2 License Grant: • OCDAnchor grants you a limited, non-exclusive, non-transferable license to access and use the platform • You may view, download, and print content for personal, non-commercial use • Any other use requires explicit written permission from OCDAnchor
10.3 Prohibited Uses: • You may not reproduce, distribute, or transmit any content without permission • You may not modify, translate, or create derivative works from platform materials • You may not use content for commercial purposes or resale • You may not remove copyright, trademark, or other proprietary notices • You may not use OCDAnchor materials to create competing services
10.4 Third-Party Content: • The platform may contain content licensed from third parties • These materials are protected by copyright and intellectual property laws • Third-party content is subject to its own terms and licenses • Users must comply with third-party terms when using their content
10.5 Trademarks: • OCDAnchor, the OCDAnchor logo, and related marks are trademarks or registered trademarks • Use of trademarks requires explicit permission and proper attribution • No license to trademarks is granted unless expressly stated • Unauthorized use of trademarks may infringe intellectual property rights
11.1 Content You Provide: • You retain ownership of content you create and post (journal entries, forum posts, messages) • By posting content, you grant OCDAnchor a non-exclusive, worldwide license to: - Display and distribute your content on the platform - Use content for platform improvement and analysis (anonymized) - Share content with other users as intended by the forum/community • You are solely responsible for content you post
11.2 Content Moderation: • OCDAnchor may moderate, edit, or remove user content that violates guidelines • Moderation does not constitute editorial control or responsibility for content • OCDAnchor is not responsible for user-generated content quality or accuracy • Users agree to indemnify OCDAnchor for violations of intellectual property rights in user content
11.3 Rights in User Content: • You represent that you own or have the right to post all content • You warrant that content does not infringe third-party intellectual property rights • You warrant that content complies with all applicable laws • You are responsible for any claims related to your content
11.4 Harmful or Inappropriate Content: • You warrant that content is not obscene, defamatory, or harmful • You warrant that content does not promote illegal activities • You warrant that content respects others' privacy and dignity • OCDAnchor may remove content that violates these warranties
11.5 Anonymity & Privacy: • Users may post anonymously in certain forums • Anonymity does not exempt content from community guidelines • OCDAnchor may disclose user identity if required by law or if content is illegal • Users are responsible for managing their own privacy
12.1 Information We Collect: • Account Information: Name, email, phone, date of birth, address • Health Information: OCD diagnosis information, treatment history, symptoms (voluntary) • Usage Data: Pages visited, features used, session duration, device information • Communication Data: Messages, forum posts, support tickets • Payment Information: Transaction records (processed by secure third parties)
12.2 Data Purposes: OCDAnchor collects data to: • Provide and improve platform services • Personalize user experience • Facilitate therapist connections • Send service notifications and updates • Provide customer support • Conduct anonymous research on OCD support (with consent) • Comply with legal obligations • Detect and prevent fraud or platform abuse
12.3 Legal Basis for Processing: • Consent: You consent to data collection by using the platform • Contract: Data is necessary to provide services you've requested • Legal Obligation: Data required by Indian law • Legitimate Interests: Improving services and preventing fraud • Public Interest: Supporting mental health awareness and research
12.4 Sensitive Data: • Health information is considered sensitive and protected with enhanced security • OCD-related information is handled with strict confidentiality • Sensitive data is only shared with authorized personnel and partners • You may limit collection of sensitive data by adjusting privacy settings
12.5 Data Retention: • Account data is retained as long as your account is active • After account deletion, data is retained for 30 days then anonymized • Legal holds may require retention of data longer than standard periods • Health data may be retained longer for continuity of care • Specific retention periods are detailed in the Privacy Policy
14.1 Third-Party Services: OCDAnchor may integrate with or link to third-party services including: • Payment processors (for handling transactions) • Analytics platforms (Google Analytics, Mixpanel, etc.) • Communication tools (email, SMS providers) • Cloud hosting providers (AWS, etc.) • Social media platforms
14.2 Links to External Websites: • OCDAnchor may include links to external websites and resources • OCDAnchor is not responsible for external website content • External websites have their own privacy and terms policies • Use of external websites is at your own risk • OCDAnchor does not endorse external websites
14.3 Third-Party Privacy Policies: • Third-party services are governed by their own privacy and terms • OCDAnchor is not responsible for third-party practices • You should review third-party privacy policies before sharing data • Some third parties may have different privacy practices
14.4 Third-Party Ads: • Third parties may display advertisements on the platform • Advertisers may collect data through cookies and tracking pixels • OCDAnchor is not responsible for third-party advertising • You should review advertiser privacy policies
14.5 Data Sharing with Third Parties: • Data may be shared with third parties to provide services • Third parties are bound by data protection agreements • Data is only shared with third parties as necessary to provide services • Users can request information about third-party data sharing
15.1 AS-IS Disclaimer: • OCDAnchor is provided "as is" and "as available" • OCDAnchor makes no warranties regarding platform functionality or reliability • No warranty is made that the platform will be error-free or uninterrupted • No warranty is made regarding accuracy, completeness, or timeliness of information
15.2 Implied Warranties Disclaimer: OCDAnchor disclaims all implied warranties including: • Fitness for a particular purpose • Merchantability • Non-infringement of intellectual property rights • Title to any content or services
15.3 Limitation of Damages: • OCDAnchor is not liable for indirect, incidental, consequential, or punitive damages • Damages for loss of data, revenue, profits, or business are excluded • Damages for loss of goodwill or anticipated savings are excluded • This applies even if OCDAnchor has been advised of the possibility of such damages
15.4 Maximum Liability: • OCDAnchor's total liability shall not exceed the amount you paid to OCDAnchor in the past 12 months • If you paid nothing, maximum liability is limited to ₹500 (INR) • This limitation applies to all claims regardless of form (contract, tort, etc.)
15.5 Jurisdiction-Specific Limitations: • Some jurisdictions don't allow limitation of consequential damages • Some jurisdictions don't allow disclaimer of implied warranties • These limitations apply only to the extent permitted by law • Applicable law will determine the enforceability of these limitations
15.6 Services Provided by Third Parties: • Therapist services are provided by independent professionals • OCDAnchor is not liable for therapist conduct or service quality • OCDAnchor is not liable for third-party service failures • Disputes with third parties should be resolved directly
15.7 Health-Related Disclaimer: • Use of OCDAnchor does not replace professional medical care • You assume all risks related to health decisions made based on platform information • OCDAnchor is not liable for health outcomes or consequences • Professional medical advice should always be sought for health concerns
16.1 Your Indemnification Obligation: You agree to indemnify, defend, and hold harmless OCDAnchor from any claims, damages, or costs arising from: • Your violation of these Terms and Conditions • Your violation of any applicable law or regulation • Your use of the platform in violation of these terms • Your violation of third-party rights • Your user-generated content • Any claims made by other users against OCDAnchor
16.2 Indemnification Process: • OCDAnchor will notify you of any indemnifiable claim • You will assume the defense with counsel of OCDAnchor's choice • OCDAnchor retains the right to assume its own defense • You will not settle claims without OCDAnchor's consent • You will pay all costs of defense and settlement
16.3 Scope of Indemnification: Indemnification includes: • All legal fees and costs • Settlement amounts • Court judgments and awards • Investigation costs • Any costs for restoring reputation or services
16.4 Exclusions: OCDAnchor waives indemnification for claims arising from: • OCDAnchor's negligence or willful misconduct • OCDAnchor's violation of laws • Third-party services' defects or failures
17.1 Indian Law: • These Terms and Conditions are governed by the laws of India • Specifically, the laws of West Bengal (where OCDAnchor is registered) shall apply • The Indian Contract Act, 1872, and other applicable Indian laws govern the relationship
17.2 Dispute Resolution: All disputes shall be resolved through the following process:
Step 1: Good Faith Resolution • Parties will attempt to resolve disputes through good faith discussion • A 30-day negotiation period will be provided
Step 2: Mediation • If unresolved, disputes will be submitted to mediation • A neutral mediator will be mutually selected • Mediation will occur in Kolkata, West Bengal • Costs will be shared equally
Step 3: Arbitration • If mediation fails, disputes will be resolved through arbitration • Arbitration will be conducted under the Arbitration and Conciliation Act, 1996 • A single arbitrator will be appointed • Proceedings will be held in Kolkata, West Bengal • Arbitration will be conducted in English • Arbitration award will be final and binding • Either party may enforce the arbitration award in court
17.3 Jurisdiction & Venue: • Courts in Kolkata, West Bengal, shall have exclusive jurisdiction • Both parties submit to jurisdiction of Indian courts • Applicable law is the law of India
17.4 Legal Proceedings: • Any legal action must be initiated within 2 years of the dispute arising • No class action suits are permitted • Disputes must be brought individually • Each party bears its own legal costs unless arbitrator awards otherwise
17.5 Severability: • If any provision is found unenforceable, that provision shall be severed • Other provisions remain in full effect • A modified provision shall replace the severed provision
18.1 Right to Modify: • OCDAnchor reserves the right to modify these Terms at any time • Modifications will be effective upon posting to the platform • Continued use of the platform after modification constitutes acceptance • OCDAnchor will provide notice of material changes (30 days when possible)
18.2 Version Control: • The current version of Terms is displayed on the platform • Update dates are provided with terms • Users can access historical versions if requested • Users should review terms periodically for changes
18.3 Material Changes: If material changes are made, OCDAnchor will: • Provide email notification to registered users • Prominently display the change notification • Provide a minimum 30-day review period • Allow users to accept or reject the changes • Users who reject material changes may terminate their account
18.4 Non-Material Changes: Minor clarifications and formatting changes may be made without formal notice but will be dated
19.1 User Right to Terminate: • You may terminate your account at any time • Termination is effective immediately upon request • No refunds are provided unless eligible under refund policy • You may request account deletion through account settings or support
19.2 OCDAnchor Right to Terminate: OCDAnchor may suspend or terminate your account if: • You violate these Terms and Conditions • You engage in illegal activities • You abuse platform features or harass other users • You have repeated security violations • You provide false or misleading information • Your account is inactive for 12 months • Legal or regulatory requirements demand termination
19.3 Termination Process: • OCDAnchor will provide notice of termination when possible • Emergency terminations may occur without notice • Users have the right to appeal termination decisions • Appeal requests should be submitted within 30 days
19.4 Effects of Termination: Upon termination: • Access to the platform is immediately revoked • All account data and history are removed or archived • Pending subscriptions are terminated • Refunds are processed per the refund policy • You remain liable for outstanding balances
19.5 Account Deletion: • Users can request permanent account deletion • Deletion is irreversible after 30-day grace period • Some data may be retained for legal obligations • Some data is anonymized rather than deleted • Third-party data may follow third-party retention policies
19.6 Survival: Certain provisions survive termination including: • Intellectual property provisions • Limitation of liability • Indemnification • Governing law and jurisdiction • Dispute resolution procedures
20.1 Support Channels: For questions regarding these Terms and Conditions, contact:
Email: support@ocdanchor.com Address: OCDAnchor, Gitanjali Park, Sonamukhi Bagpota Link Road, Kolkata, West Bengal, India Phone: [To be provided] Web: www.ocdanchor.com
20.2 Complaint Resolution: • Users can submit complaints through the support portal • Complaints will be acknowledged within 24 hours • Resolution timeline depends on complaint complexity • Users can escalate unresolved complaints to management
20.3 Legal Notice: For legal matters, send formal notice to: Registered Office: OCDAnchor Gitanjali Park, Sonamukhi Bagpota Link Road Kolkata, West Bengal 700137 India
20.4 Accessibility: • These terms are available in English • Translated versions may be available upon request • Hindi language support may be added in future • Users can request copies in accessible formats
21.1 Entire Agreement: • These Terms and Conditions constitute the entire agreement • They supersede all previous agreements and understandings • No prior negotiations, representations, or agreements are binding • Privacy Policy is incorporated by reference
21.2 Waiver: • Failure to enforce any provision does not constitute waiver • Partial enforcement of provisions does not waive other provisions • Waiver must be in writing and signed by authorized representative • No course of dealing constitutes waiver
21.3 Severability: • If any provision is found invalid, it shall be severed • Remaining provisions continue in full force • The severed provision shall be modified to maximum extent possible
21.4 Assignment: • You may not assign these terms or your account to others • OCDAnchor may assign these terms to successor entities • Assignment by successor entities is effective upon notice
21.5 Force Majeure: OCDAnchor is not liable for failures due to: • Natural disasters or acts of God • War, terrorism, or civil unrest • Government actions or regulations • Strikes or labor disputes • Pandemics or public health emergencies • Internet outages or infrastructure failures • Causes beyond reasonable control
21.6 Notices: • Notices may be sent by email to registered email address • Notices may be sent by mail to registered address • Notices are effective upon sending for email, upon receipt for mail • Users can update contact information in account settings
By clicking "I Agree" and using OCDAnchor, you acknowledge that:
✓ You have read and understood these Terms and Conditions ✓ You agree to be bound by all provisions ✓ You understand OCDAnchor is not a medical or psychiatric service ✓ You acknowledge professional mental health care is necessary for OCD treatment ✓ You understand peer support and education are complementary, not replacement, services ✓ You agree to maintain confidentiality and respect community guidelines ✓ You accept all limitations of liability and disclaimers ✓ You understand your data collection and usage rights ✓ You agree to resolve disputes through the specified channels ✓ You are responsible for your use of the platform ✓ You grant OCDAnchor permissions to moderate content and manage your account ✓ You understand these terms may be modified with notice
This acknowledgment is binding and creates a legal contract.